Senior VIP Relations Specialist (m|f|x) Deutschland

Established in March 2018, Bybit is one of the world’s fastest-growing cryptocurrency exchanges, serving over 70 million registered users globally. We provide a professional trading platform featuring an ultra-fast matching engine, exceptional customer service, and multilingual community support.

Bybit offers innovative spot and derivatives trading, staking solutions, and robust API services to both retail and institutional clients worldwide. Our mission is to become the most reliable exchange in the rapidly evolving digital asset space.

Our core values shape everything we do. We listen, care, and continuously improve to deliver a faster, fairer, and more human trading experience. Built on a customer-centric foundation, Bybit leverages best-in-class infrastructure to ensure a secure, transparent, and efficient platform for all users.

Aufgaben

• Assist in relationship management activities and client acquisition, including building reports and identifying potential high-tier clients.
• Provide exceptional customer service, ensuring prompt and efficient resolution of client inquiries and issues via chat (SM) and emails.
• Monitor and analyze client behavior to identify potential needs and opportunities.
• Liaise with various departments to provide optimal solutions and enhance the overall client experience.
• Maintain accurate and up-to-date client records in CRM.
• Support in developing and implementing customer service processes by collecting product feedback.
• Handle administrative tasks such as scheduling appointments/1-1 meetup, assisting with workshop preparation.
• Assist in preparing client reports, presentations, and analysis.
• Continuously seek improvement to enhance VIP team’s performance and work efficiency including overall work process.

Profil / Ihre Qualifikation / Ihre Persönlichkeit:

• Preferably candidates with 3-5 years of customer service experience, trained in frontline operations (Livechat and Email).
• Ability to multitask and prioritize tasks effectively.
• Advantageous for candidates with experience working in financial institutions, fintech.
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in German and English in communication and writing in order to liaise with dedicated market counterparts.
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms.
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance.

Kontakt

Mert Kadir

Talent Acquisition Assistant & Hunter

Standort