Specialist, Client Services - Markets (m|f|x) London

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognised as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance.

We’re seeking a future team member for the role of Specialist, Client Services to join our Global Liquidity & Margin Services team. This role is based in London.

Tasks

• Deliver a high-quality client experience by supporting clients through complex operational and technical issues, ensuring requests are handled accurately, efficiently, and with a strong sense of ownership.
• Serve as a trusted day-to-day partner for clients by coordinating across Sales, Legal, Relationship Management, and Product & Technology to align client needs with BNY’s commercial strategy and drive successful service outcomes.
• Help strengthen client confidence and retention by monitoring inquiries, resolving non-routine issues, and escalating critical matters appropriately to minimize disruption and maintain service excellence.
• Contribute to continuous improvement efforts by participating in initiatives that enhance the overall client experience and improve team processes, responsiveness, and effectiveness.
• Apply sound judgement and problem-solving skills to interpret client needs, provide clear guidance on BNY products and services, and support informed client decision-making.
• Generate actionable insights from client interactions by identifying trends, recurring themes, and service gaps, helping the team improve delivery, address pain points proactively, and increase client satisfaction.

Profile / Your qualification / Your personality

• Several years’ experience in a client service, operational, or relationship management role within a Prime Brokerage, Collateral Management, Custody, or Liquidity team.
• A proven track record of client retention and satisfaction, with a strong focus on long-term relationship building and client service delivery.
• The ability to articulate information clearly and simply to a variety of clients and internal stakeholders, with strong analytical and problem-solving skills.
• Experience in an enhanced AI-enabled client service environment; familiarity with Power BI and ECRM would be an advantage.
• A strong team player.
• A bachelor’s degree, or the equivalent combination of education and experience, is required.

That awaits you

BNY offers highly competitive compensation, benefits, and wellbeing programmes rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools to support your life’s journey. Focus on your health, foster personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leave, including paid volunteer time, that can support you and your family through moments that matter.

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Location

160 Queen Victoria Street, GB-EC4V 4LA London