Senior Vice President, ETF Client Service Executive (m|f|x) London

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Tasks

We’re seeking a future team member for the role of Senior Vice President, ETF Client Service Executive to join our ETF Client Service team. This role is located in London.  

In this role, you’ll make an impact in the following ways:  

• Serve as a senior point of contact to Major clients on moderately complex service issues and assist in developing strategy to deliver world-class client service across products or platforms. 
• Collaborate with clients and influence internal stakeholders to align client needs with BNY's commercial strategy. 
• Proactively partner with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. 
• Drive and manage end-to-end client service delivery model for Major clients, including participation in strategy development, monitoring client satisfaction, and evolving the client service model. 

Profile / Your qualification / Your personality

• Strong experience in an ETF operational area and/or client services preferred. 
• Proven ability to manage moderately complex client issues and act as a central point of contact across multiple internal partners. 
• Strong skills in client relationship management, service delivery, and influencing cross-functional teams.
• Bachelor’s degree or the equivalent combination of education and experience is required; MBA preferred. 

That awaits you

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

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Location

160 Queen Victoria Street, GB-EC4V 4LA London