Senior Transfer Agent - Client Servicing (m|f|x) Luxembourg

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centers worldwide and currently employs over 5,200 people. Pictet has been present in Luxembourg since 1989, where it employs over 700 people.

FundPartner Solutions provides a full suite of fund administration and private-label fund services. The global team of industry experts specializes in fund domiciliation, registration, and governance, as well as risk compliance and investment management services.

Operations ensure the secure and efficient processing of Pictet’s banking transactions and investment funds. Our teams ensure that all activities comply with regulations and manage risks.

By developing and maintaining a modern, robust infrastructure, we guarantee reliable, high-quality services for Pictet’s wealth management, asset management, and real estate clients.

Tasks

• As a client service agent (internal and external), you will play an active role in problem-solving and responding promptly to clients, in coordination with other departments.
• Responding to various requests from investors and clients to ensure that a high-quality service is provided that meets the requirements of high-end clients.
• Providing support to internal requesters (clients, fund managers, and other departments).
• Being actively involved in planned or ongoing improvement projects within the Client Service team.
• As a trusted intermediary for investors and clients, facilitating communication to ensure that client orders are recorded accurately and in compliance with the terms of the various prospectuses and applicable regulations.
• Participate in due diligence meetings, service reviews, and client visits as required.

Profile / Your qualification / Your personality

• Master’s degree in Economics or Finance
• Fluent in French and English
• At least 5 years of experience in a similar role and/or working as a transfer agent
• In-depth understanding of investment fund administration.
• A willingness to commit to the long term, working in a department that is constantly evolving.
• Stress-resistant, dynamic, rigorous, and able to take the initiative when solving problems.
• An inquisitive mind with the ability to grasp new concepts quickly.
• A strong commitment to client service and a willingness to find appropriate solutions.

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Location

15A Av. John F. Kennedy, LU-1855 Kirchberg, Luxembourg