Senior Transfer Agent - Change & Support Team (m|f|x) Luxembourg

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centers worldwide and currently employs over 5,200 people. Pictet has been present in Luxembourg since 1989, where it employs over 700 people.

Fund Partner Solutions provides a full suite of fund administration and private-label fund services. The global team of industry experts specializes in fund domiciliation, registration, and governance, as well as risk compliance and investment management services.

Operations ensure the secure and efficient processing of Pictet’s banking transactions and investment funds. Our teams ensure that all activities comply with regulations and manage risks.

By developing and maintaining a modern, robust infrastructure, we guarantee reliable, high-quality services for Pictet’s wealth management, asset management, and real estate clients.

Tasks

As a member of the Transfer Agent project team, the role has the following main objectives:

• Business Support: Provide day-to-day frontline support to the Transfer Agent business teams, serving as a key point of contact for system-related inquiries.
• Incident Management: Investigate, analyze, and coordinate the resolution of technical incidents, ensuring timely follow-up, clear communication with stakeholders, and proper documentation of root causes and corrective actions.
• SWIFT Connectivity Testing: Plan, execute, and document SWIFT connectivity tests with counterparties, ensuring that message formats, flows, and interfaces function correctly and securely in accordance with internal standards and market practices.
• Project Collaboration: Contribute to change and evolution projects in close collaboration with the multidisciplinary project team (Process Analysts, Business Analysts, Subject Matter Experts, UAT experts), supporting the design, testing, and implementation of operational and system enhancements.

Your Role

• Provide a critical assessment of existing workflows and the utilization of modules within the main tool used by the service (“MFGI - Multifonds Global Investor”) and propose constructive suggestions for improvement. An innovative mindset is required
• Demonstrate the ability to work independently and efficiently, taking ownership of tasks and delivering results.
• Work on automating various configurations within the “Multifonds Global Investor” tool by implementing key controls and new functionalities offered by the system.
• Provide technical and functional support to other teams within the department.
• Contribute to IT projects by drafting development requests, monitoring project progress, and participating in testing phases.
• Analyze and track IT incidents, proactively identifying potential solutions and resolving problems as quickly as possible.

Profile / Your qualification / Your personality

• Minimum bachelor’s degree in Economics or Finance
• At least 5 years of experience as a Business Analyst, analyzing requirements and formalizing them.
• Fluent in French and English
• Attention to detail and the ability to work with precision and accuracy
• Flexibility
• Ability to handle stress
• Proactive and dynamic problem-solving skills.
• Curiosity and the ability to learn quickly
• Team player
• Excellent knowledge of the “MFGI - Multifonds Global Investor” tool and proven experience using it
• Extensive knowledge of the Office suite
• Knowledge of SQL is required
• Knowledge of SWIFT messaging in the investment funds sector (ISO 15022 and ISO 20022 messages)
• Extensive knowledge of the transfer agent business
• Knowledge of AI and tokenization would be an asset.

Share this offer on LinkedIn →

Location

15A Av. John F. Kennedy, LU-1855 Kirchberg, Luxembourg