Relationship Manager Inbound (m|f|x) Paris

At HSBC, our purpose is to open up a world of opportunity, and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring that careers at HSBC are inclusive and accessible.

The RM Inbound manages a portfolio of Commercial Banking ISB (International Subsidiary Banking) and Global Banking Multinationals (MNC) clients across Europe, ensuring service delivery, risk management, and operational excellence.

Working closely with Global Relationship Managers and Bankers, the role involves addressing a wide range of client needs across Credit & Lending, Cash Management, and Global Trade and Receivables Finance.

Tasks

Role and Responsibilities:

• Maintain a high standard of client relationships, manage customers, and develop strategies for superior customer service.
• Collaborate with the clients’ Global Relationship Managers to ensure seamless service delivery in Europe.
• Ensure compliance with all applicable HSBC operational risk standards and policies, reporting any violations in accordance with local procedures.
  

Customers / Stakeholders

• Maintain customer engagement and deliver fair outcomes for the customer.
• Deliver high-quality service and ensure the early identification and resolution of problems.
• Maintain active client outreach and regular contact with stakeholders, including creating and submitting call reports and documenting interactions using the Client Management Experience (CME) tool.
• Build effective relationships with internal stakeholders.
• Refer client inquiries related to the sale of new products or complex service requests to dedicated specialist support teams across the region.
• Prioritize the customer, delivering an excellent experience for clients and for GRMs/GRBs.
  

Risk Management

• Monitor credit risk, including watch lists and credit control reports, and analyze management information.
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating, and mitigating risk with the support of Team Leads, GRMs, GRBs, and ISB/MNC Market Heads.
• Deepen understanding of the client through proactive credit risk assessments and customer due diligence reviews.
• Be responsible for the accurate completion of the Customer Due Diligence (CDD) profile, including the Financial Crime Risk Review (FCRR) and Know Your Customer (KYC), before submitting the case for review and approval.
• Compile and approve the CDD Risk Support Statement and appropriately escalate any concerns or red flags.

Profile / Your qualification / Your personality

• Experience: At least 1–2 years in a similar position, with experience in a client-focused environment.
• Acumen: Strong business acumen with an understanding of economic, cultural, and regulatory factors.
• Communication: Excellent communication skills.
• Analytical Skills: Strong analytical skills; experience in credit assessment is a plus.
• Language Skills: English (required).
  

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you.

That awaits you

HSBC has been certified as a “Top Employer 2026” in Europe. This recognition from the Top Employers Institute honors our HR practices and acknowledges HSBC as an HR leader in several countries across continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits and opportunities!

• We’ll help you advance your career, including access to development programs through HSBC University and our Degreed platform
• You can work on your own terms and will have a say in when, where, and how you and your team collaborate flexibly
• Our benefits will provide you with financial security and may include a company savings plan (PEE), a collective retirement savings plan, group insurance for you and your family, a loyalty bonus, and a Time Savings Account to convert unused days off (CET) into cash…
• A Works Council that offers tickets, travel, sports, legal assistance, Christmas gift cards, summer break gift cards…
• Our family-focused benefits can help you support your loved ones and include time off for family events (weddings, civil unions…), additional maternity or breastfeeding leave, a birth bonus, partial reimbursement of childcare costs, and assistance for employees caring for a relative with a disability…
• We’ll provide you with a wide range of resources to support your well-being (yoga, sophrology, a mindfulness app)
• You’ll have international opportunities—this can be your starting point to branch out to any of our offices around the world
• A work environment that promotes diversity and inclusion, where you’ll be able to join our various Employee Resource Groups
• These benefits are in addition to the standard local benefits in France (50% reimbursement of transportation costs, 5 weeks of paid vacation and RTT, meal voucher card or corporate restaurant depending on location)

Application

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring that careers at HSBC are inclusive and accessible, so that everyone can perform at their best.

If you have a need that requires accommodations or adjustments during the recruitment process, please let us know.

Share this offer on LinkedIn →

Location

38 Avenue Kléber, FR-75116 Paris