Payments - Client Service Account Manager - Associate (m|f|x) Seoul

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, high-net-worth individuals, and institutional investors. Our “first-class business, first-class way” approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion within our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability, or any other basis protected under applicable law. We also provide reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as for mental health or physical disability needs.

J.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, educational institutions, banks, and investors.

Global Investment Banking supports a broad range of corporations, institutions, and governments by providing strategic advice, capital raising, and risk management expertise.

Make every client interaction count. You’ll help clients run their businesses smoothly by delivering responsive, high-quality service and proactive solutions. We’ll support your growth as you build deep product knowledge and strong client relationships. You’ll collaborate across teams, improve processes, and help shape a best-in-class client experience. If you enjoy taking ownership of outcomes and building trust, you’ll thrive here.

As an Associate on the Payment Client Service Account Management team, you’re responsible for the day-to-day service experience for an assigned portfolio of clients. You’re the primary point of contact, partnering with internal teams to resolve issues, coordinate solutions, and ensure consistent follow-through. You’ll develop a deep understanding of each client’s organization, priorities, and operating model to anticipate needs and add value. You’ll help protect clients and our organization through strong risk awareness and adherence to established policies and procedures. You’ll work in a fast-paced environment where clear communication, accountability, and continuous improvement are essential.

Our team supports clients using operating transaction accounts and treasury solutions, including complex setups that may span multiple regions and time zones. You’ll collaborate closely with sales, product, operations, and control partners to address service needs and improve the end-to-end client experience.

Tasks

• Manage client service delivery for an assigned portfolio, serving as the primary point of contact across all channels (phone, email, and in person)
• Build trusted relationships with clients by establishing a clear rhythm of communication, following through on commitments, and communicating proactively
• Identify recurring issues and themes, escalate them when appropriate, and drive timely resolution for complex requests
• Partner with internal teams to coordinate solutions, remove roadblocks, and improve the overall client experience
• Demonstrate strong risk awareness by following policies and procedures, documenting actions appropriately, and raising concerns promptly
• Quickly learn about treasury and transaction products and use that knowledge to guide clients toward effective service outcomes
• Investigate the root causes of process inefficiencies and propose practical improvements to reduce friction and increase reliability
• Use data to create simple metrics and reports that help track service quality, trends, and outcomes
• Effectively manage competing priorities while maintaining a high standard of service for all clients
• Contribute to team initiatives beyond your core portfolio and share knowledge to help colleagues succeed
• Mentor and support teammates by sharing best practices, templates, and insights derived from client patterns

Profile / Your qualification / Your personality

Required Qualifications, Capabilities, and Skills

• At least 5 years of experience in client service and/or cash management within the financial services industry
• Ability to manage a portfolio of clients and deliver consistent, high-quality service across multiple concurrent needs
• Strong written and verbal communication skills, with the ability to communicate clearly and concisely with clients and partners
• Fluency in Korean and English is required to interact with regional teams and clients in Korea
• Strong organizational skills, including the ability to prioritize, work under pressure, and meet tight deadlines
• Demonstrated ability to build credibility and influence among cross-functional partners, including senior stakeholders
• Ability to identify problems, assess their impact, and drive issue resolution through collaboration and escalation when necessary
• Ability to use data to create metrics and reports that inform decisions and improve outcomes
• Proficiency with Microsoft Office (Excel, PowerPoint, Word)
• Demonstrated a sense of ownership, including a sense of urgency, follow-through, and proactive communication
• Ability to work effectively both independently and as part of a team
  

Preferred Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent work experience
• Experience supporting treasury management, transaction banking, or complex client onboarding/service requests
• Experience supporting clients with multi-region or cross-border service needs
• Familiarity with process improvement methods (such as Lean or Six Sigma) and applying them to service workflows
• Experience creating client-facing reports or service performance dashboards
• Interest in mentoring, coaching, or leading small team initiatives to improve service delivery

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Location

35 Seosomun-ro 11-gil, KR-04516 Seoul