Operations Support Intermediate Analyst (m|f|x) Budapest

Bank Network Management (BNM) is part of the Corporate Shared Services Division within the Chief Operating Office (COO). BNM provides best-in-class banking services to our business partners and clients while strengthening regulatory compliance, governance, and control over Citi-owned bank accounts. We achieve this by enforcing the Citi Owned Bank Account and Signatory Management Procedure.

BNM’s global functions include Relationship Management, Regulatory Compliance, Bank Expense Optimization, Bank Signatory Management (BSM), Agent Bank Risk, Stakeholder Support, and Data & Technology Management.

The Data & Technology Management function is responsible for ensuring oversight and delivery of processes and practices across the BNM organization, ensuring a robust governance framework. The Data & Technology Management team serves as BNM’s technology authority, driving the Data Management program, internal reporting, and business governance.

As an Operations Support Intermediate Analyst, you will be a key contributor to the broader BNM team. This role supports BNM’s business governance, the leadership team, and compliance with critical enterprise standards such as Privacy, Records Management, and Business Continuity (CoB). To succeed, you will develop effective partnerships with global BNM management and team members to gain a deep understanding of our business functions and processes. Strong communication and interpersonal skills are required.

Tasks

• Manage Compliance & Risk Programs: Perform activities related to privacy, records management, and business continuity (CoB) programs in accordance with global deadlines and standards for documentation. Collaborate with the global BNM team as well as the BNM Technology team to complete Privacy Impact Assessments, Cross-Border Data Clearances, and maintain the global service catalog in accordance with internal Third-Party Management guidelines.
• Deliver Reporting: Aggregate, synthesize, and transform complex operational data into polished presentations and reports for leadership
• Manage Department Content: Oversee the department’s organizational content, including SharePoint site administration and document repositories.
• Track Program Deliverables: Coordinate and track program deliverables and initiatives requiring cross-functional engagement as needed.

Profile / Your qualification / Your personality

• Education & Experience: Bachelor’s degree or 3–5 years of equivalent experience in areas related to operational risk, audit, controls, information security risk, business continuity, or a similar operational role (preferably within financial services).
• Technical & Analytical Skills: Proficiency in data analysis tools and techniques, with proven experience in executive-level reporting and creating presentations.
• Organization & Prioritization: Strong organizational skills with the ability to manage multiple requests, prioritize tasks effectively, and meet tight deadlines.
• Communication & Collaboration: Excellent communication and interpersonal skills, with a proven ability to work effectively with cross-functional teams and global stakeholders.
• Systems & Tools: Excel, PowerPoint, Citi AI tools; experience with SharePoint administration is a plus.

That awaits you

By joining Citi Hungary, you’ll not only be part of a business-casual workplace with a hybrid work model (up to 2 days of remote work per week), but you’ll also receive a competitive compensation package and enjoy a wide range of additional benefits that help you (and your family) stay healthy, live well, and save wisely:

• Cafeteria Plan
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and on-site medical rooms at our offices
• Pension Plan: Contribution to a voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries, and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to help you maintain a healthy work-life balance
• Career advancement opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

In addition to these benefits, Citi is committed to ensuring that our workplace is a place where everyone feels comfortable coming to work as their authentic self every day. We want the best talent from around the world to be inspired to join us, motivated to stay, and empowered to thrive.

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Location

Waiznergasse 80, UG-1133 Budapest