Onboarding Business Partner (m|f|x) Geneva

We are seeking an experienced, client-focused, and highly organized Onboarding Business Partner to manage the end-to-end onboarding of clients into Barclays Switzerland. Acting as the primary point of contact throughout the onboarding journey, you will deliver an exceptional client experience while demonstrating strong ownership, accountability, and sound judgment in a highly regulated environment.

You will work collaboratively with Front Office, Operations, Risk, and Financial Crime teams to navigate complex onboarding requirements, proactively solve problems, and ensure full compliance with Swiss regulatory standards and Barclays policies. This role requires a strong understanding of the Swiss regulatory environment, excellent stakeholder management skills, and a continuous improvement mindset focused on efficiency, quality, and risk awareness.

Purpose:

Support and assist Relationship Managers in acquiring, onboarding, servicing, and retaining clients to achieve overall business goals, while managing complex client situations.

Where necessary, liaise directly with clients regarding complex requests related to various banking and service requirements, such as onboarding, banking transactions, investments, credit, and digital solutions.

Work closely with Operations and other support functions to deliver positive outcomes for clients.

Tasks

• Lead the end-to-end onboarding process for clients of Barclays Switzerland, from the prospect stage through to account opening.
• Serve as the primary point of contact for clients, providing a professional, responsive, and personalized onboarding experience.
• Build strong relationships with clients and internal stakeholders to ensure efficient and timely onboarding outcomes.
• Work closely with Front Office, Operations, Risk, Compliance, and Financial Crime teams to facilitate account openings and resolve onboarding inquiries.
• Ensure that all client onboarding files meet Barclays policy requirements and Swiss regulatory standards.
• Conduct thorough reviews of client documentation, KYC, AML, and client due diligence requirements.
• Identify and escalate potential risks, issues, or regulatory concerns in a timely manner.
• Drive continuous improvement in onboarding processes, controls, and the client experience.
• Serve as a subject matter expert on onboarding procedures and regulatory requirements.
• Support the development and enhancement of client due diligence policies and onboarding procedures.
• Serve as a role model for procedural excellence, risk awareness, and regulatory compliance.
• Build strong relationships with clients and internal teams alongside relationship managers to ensure high-quality service is provided at all times
• Be responsible for all aspects of client servicing and service engagement plans, including leading client service review visits to support and improve the client experience.
• Develop relationships with other areas of the bank; in doing so, they will share responsibility with internal colleagues for the end-to-end client experience, ensuring high levels of client satisfaction.
• Serve as the point of contact for all new account inquiries and complex service requests, and act as a liaison between relationship teams and support/specialist teams
• Ensure compliance with legal and regulatory standards as well as internal policies and procedures, and support relationship managers with risk-related activities

Profile / Your qualification / Your personality

Required Skills & Experience

• Fluency in both English and French, with excellent written and verbal communication skills.
• Previous experience working for a Swiss private bank is required.
• Strong knowledge of the Swiss onboarding and regulatory framework, including KYC, AML, and client due diligence requirements.
• Proven experience managing client onboarding within private banking, wealth management, or financial services.
• Experience supporting or onboarding clients from the Middle East region.
• Demonstrated ability to engage directly with high-profile and demanding clients in a professional and confident manner.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Highly organized with the ability to manage multiple onboarding cases simultaneously.
• Excellent stakeholder management and communication skills.
• Strong understanding and practical expertise in legal and regulatory documentation requirements across multiple jurisdictions, with the ability to navigate country-specific onboarding and compliance obligations.

Desirable Skills & Experience

• Fluency in Arabic
• Advanced Microsoft Excel skills, including the creation and maintenance of complex formulas, management reporting, dashboards, and data analysis.
• Experience working in an international private banking or wealth management environment.

Analyst Expectations

• To perform assigned tasks in a timely manner and to a high standard, consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• A thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, assigning work tasks, and coordinating team resources.
• If the position involves leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment where colleagues can thrive and consistently deliver to an excellent standard. The four LEAD behaviors are: L – Listen and be authentic, E – Energize and inspire, A – Align across the enterprise, D – Develop others.
• OR, for an individual contributor, they develop technical expertise in their area of work, acting as an advisor when appropriate.
• Will have an impact on the work of related teams within the area.
• Collaborate with other functions and business areas.
• Takes responsibility for the final results of a team’s operational processes and activities.
• Escalate violations of policies or procedures appropriately.
• Take responsibility for implementing new policies and procedures adopted to mitigate risk.
• Advise and influence decision-making within your area of expertise.
• Take ownership of managing risk and strengthening controls related to the work you lead or contribute to. Carry out your work and fulfill your responsibilities in accordance with relevant rules, regulations, and codes of conduct.
• Maintain and continually deepen your understanding of how your sub-function integrates with the function, along with knowledge of the organization’s products, services, and processes within the function.
• Demonstrate an understanding of how various areas coordinate and contribute to achieving the objectives of the organization’s sub-function.
• Make evaluative judgments based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience, guided by precedents.
• Guide and persuade team members and communicate complex or sensitive information.
• Serve as a point of contact for stakeholders outside the immediate function, while building a network of contacts outside the team and external to the organization.

Application

You may be assessed on the key critical skills relevant to success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

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Location

Chemin de Grange-Canal 18–20, CH-1224 Chêne-Bougeries