Investment Management - EMEA Client Relationship Management - Vice President (m|f|x) Amsterdam

At Morgan Stanley, we raise, manage, and allocate capital for our clients—helping them achieve their goals. We do it in a way that sets us apart—and we’ve been doing so for 90 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—aren’t just beliefs; they guide the decisions we make every day to do what’s best for our clients, communities, and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every stage of their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There are also ample opportunities to advance within the company for those who demonstrate passion and determination in their work.

The Client Relationship Management (CRM) team is part of Distribution (Sales & Marketing) and plays a central role in managing client relationships throughout the entire lifecycle—from onboarding through ongoing service and strategic engagement. The team collaborates with clients and internal partners to anticipate client needs, solve challenges, and leverage the firm’s full capabilities to help clients achieve their investment goals.

We are seeking to hire a locally based Vice President to join the EMEA CRM team, reporting directly to the Head of EMEA CRM. This individual will serve as a trusted relationship manager and strategic partner to the Benelux Sales team, supporting key client relationships across the Benelux region.

The role is highly collaborative and client-facing, requiring close proximity to local sales colleagues and clients, a strong understanding of local market dynamics and regulatory requirements, and the ability to support complex client needs across segregated mandates, pooled vehicles, and multiple asset classes (public and private markets).

The role does not involve direct sales or asset acquisition activities; rather, it focuses on implementing new business acquired by the Sales team and ensuring a superior experience for both new and existing clients.

Tasks

Client Coverage & Relationship Management

• Serve as a key contact for an assigned group of (primarily) institutional clients (e.g., insurance companies, pension funds, and family offices), working closely with Sales colleagues to support the acquisition, development, and maintenance of long-term client relationships.
• Support clients invested in segregated management accounts (SMAs) and mutual funds, across both public and private market strategies, with a strong understanding of differing operational, governance, and reporting requirements. Partner with Sales, Investment, and Infrastructure teams (e.g., operations, legal & compliance, etc.) to:

  • Facilitate client onboarding and amendment activities, KYC/AML (leveraging knowledge of local requirements), distribution of contractual and other documentation to clients, and facilitation of responses

  • Facilitate client outreach initiatives, for example in the event of regulatory or business notifications
  • Address client requests: reporting, data feeds, benchmark updates, exclusions, etc.
  • Address client inquiries, coordinate responses, and ensure timely and high-quality fulfillment of client requests
  • Facilitate operational account management
  • Assist in the coordination and execution of complex client transactions and customized client requirements.
  • Participate in and host client meetings, due diligence sessions, and portfolio review meetings as needed.
  • Serve as the primary local point of contact for reporting, performance data, and regulatory documentation.

Sales Partnership & Local Market Expertise

• Work closely with local sales teams, supporting client engagement in the local language(s) and strengthening MSIM’s client presence in the market.
• Demonstrate a deep understanding of local client and regulatory requirements, market practices, and client expectations to ensure compliant and appropriate client solutions.
• Support new business initiatives by contributing CRM expertise to pitches, RFPs, onboarding discussions, and early-stage mandate structuring.
  

Governance, Risk & Controls

• Ensure that client activities are managed in accordance with MSIM’s governance framework, internal policies, and regulatory obligations.
• Support the identification, escalation, and resolution of client issues, complaints, and risk incidents in partnership with relevant functional teams.
• Contribute to change management initiatives affecting clients, ensuring appropriate risk assessment and positive client outcomes.
  

Collaboration & Contribution to the CRM Function

• Work closely with colleagues across all internal functions to deliver an integrated client experience.
• Contribute to broader EMEA and global CRM initiatives, process improvements, and enhancements to the client experience.
• Demonstrate strong judgment, accountability, and a client-centric mindset while fostering a positive work culture.

Profile / Your qualification / Your personality

• At least 7 years of relevant experience in asset management, banking, or financial services, including roles in client relationship management or client servicing.
• Strong understanding of institutional asset management, with experience in segregated mandates and pooled vehicles, across both public and private asset strategies.
• Demonstrated ability to support and manage client relationships in close partnership with sales teams.
• Familiarity with local regulatory environments, market structures, and institutional client expectations in the Nordic region.
• Ability to operate effectively in a fast-paced, highly matrixed organization with a dynamic approach to a variable and evolving workload
• Excellent interpersonal and communication skills, with the ability to engage credibly with senior clients and stakeholders.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Bachelor’s degree or equivalent.

Language Skills

: Fluency in English and Dutch is required.

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Location

Amstelplein 1, NL-