Client Relationship Officer (Fixed-term contract - 16 months) (m|f|x) Luxembourg

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centers worldwide and currently employs over 5,200 people. Pictet has been present in Luxembourg since 1989, where it employs over 700 people.

Pictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The partner-owned financial services group offers a comprehensive range of services for high-net-worth individuals and families, including discretionary and advisory investment solutions and family office services.

We are seeking to recruit a Client Relationship Officer to strengthen our Luxembourg-based team. The Client Relationship Officer will be responsible for all operational aspects of daily banking activities with the aim of delivering a world-class client experience by ensuring operational excellence on the front lines.

Tasks

• Serve as the point of entry for all operational requests from bankers or clients
• Process payments and transfers while ensuring that callbacks are systematically performed and providing support for other transactional activities as needed
• Ensure that the team has adequate coverage for incoming calls
• Place orders on the market or perform a dual-review of orders placed by others
• Ensure strict follow-up on client documentation
• Administer the end-to-end account-opening process, taking into account local regulatory requirements
• Obtain KYC information and update supplementary documents in the systems.
• Process workflow requests in the systems (client codifications, credit card requests, credit lines, pricing exceptions, etc.)
• Comply with all existing policies and directives and support the implementation of new ones, as needed
• Build close relationships with relevant internal stakeholders
• Provide support with administrative tasks as required
• Ensure close follow-up on all your tasks

Profile / Your qualification / Your personality

Required experience:

• Bachelor’s degree or similar relevant qualification
• At least 2 to 3 years of experience in a similar role at a private bank
• A strong interest in financial markets and current international affairs
• Familiarity with banking regulations, tax, AML, and KYC is a plus
  

Soft skills:

• Strong team spirit and an open mind
• Attention to detail
• Ability to work independently and diligently with a strong sense of responsibility
• Reliable, flexible, and resilient, with the ability to multitask
• Service- and solutions-oriented with a proactive mindset
  

Language skills:

• Fluent in English
• Fluent in Swedish or Danish
• French is a plus

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Location

15A Av. John F. Kennedy, LU-1855 Kirchberg, Luxembourg