Client Relationship Officer (m|f|x) Luxembourg

The Pictet Group is one of the world’s leading independent wealth and asset managers. Founded in 1805 and headquartered in Geneva, Switzerland, the Group has 30 offices in financial centers worldwide and currently employs over 5,200 people. Pictet has been present in Luxembourg since 1989, where it employs over 700 people.

Pictet Wealth Management combines more than 200 years of Swiss banking heritage with global investment expertise. The partner-owned financial services group offers a comprehensive range of services for high-net-worth individuals and families, including discretionary and advisory investment solutions and family office services.

To strengthen our Luxembourg-based Nordic Desk, we are seeking to recruit a Client Relationship Officer. In this role, you will be responsible for all operational aspects of daily banking activities, with the objective of delivering a world-class client experience by ensuring front-to-back operational excellence.

Tasks

• Serve as the primary point of contact for all operational requests from bankers and clients.
• Process payments and transfers, ensuring that follow-ups and controls are systematically performed in accordance with internal procedures.
• Provide support for other transactional activities as needed (cash, FX, securities, corporate actions, etc.).
• Ensure efficient and professional telephone coverage for the desk.
• Place client orders on the market or perform dual-review checks on orders placed by others, in strict compliance with internal rules.
• Ensure rigorous follow-up and maintenance of client documentation.
• Administer the end-to-end account-opening process, taking into account local and cross-border regulatory requirements.
• Collect and update KYC information and upload/maintain all supporting documents in the relevant systems.
• Process workflow requests in the systems (client codifications, credit card requests, credit lines, pricing exceptions, e-banking access, etc.).
• Adhere to all existing policies, directives, and procedures, and support the implementation of new ones as required.
• Build close, collaborative relationships with internal stakeholders (Relationship Managers, Compliance, Legal, Operations, etc.).
• Provide assistance with various administrative tasks as needed.
• Ensure close follow-up and timely completion of all tasks, escalating issues as appropriate.

Profile / Your qualification / Your personality

Required experience:

• Bachelor’s degree in Finance, Economics, Business Administration, or a similar relevant qualification.
• At least 2–3 years of experience in a similar role at a private bank or in a wealth management setting.
• Good understanding of banking regulations, tax issues, AML, and KYC; prior experience with these topics is a distinct advantage.
• Genuine interest in financial markets and current international affairs.

Soft skills:

• Excellent communication and presentation skills, both written and oral.
• Strong team spirit, open-mindedness, and the ability to build trust-based relationships.
• High attention to detail and accuracy, combined with strong organizational skills.
• Able to work independently and diligently, with a strong sense of responsibility and integrity.
• Reliable, flexible, and resilient, with the ability to prioritize and handle multiple tasks under time pressure.
• Service- and solutions-oriented, with a proactive mindset and a strong client focus.

Soft skills:

• Fluency in English and either Swedish or Danish.
• French is a strong asset.

That awaits you

As a responsible and supportive employer, we promote the well-being of our employees through a range of flexible work arrangements, from a work-from-home policy for eligible positions to opportunities for annualized part-time leave and extended parental leave.

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Location

15A Av. John F. Kennedy, LU-1855 Kirchberg, Luxembourg