Client Relationship Manager, Vice President (m|f|x) London

To develop, agree and implement client account plans, working closely with other departments within IS and the rest of STT. This will include developing senior level relationships within the client and coordinating all STT activity.

• Own and Orchestrate the Client Relationship
• Have direct responsibility for all aspects of the commercial, strategic and contractual relationships with clients
• Maintain client documentation & manage contract negotiations & execution including client fee schedules
• Develop senior level contacts within all assigned clients who have decision making roles
• Co-ordinate with the segment leads and facilitate a high level of collaboration across the internal SME’s to ensure all new business/cross sell opportunities are explored
• Develop and maintain an executive calling program for STT executives
• Ensure regular reviews of service quality take place between the client and the SSBT client service delivery team(s)
• Manage the Net Promoter Score (NPS) process

Tasks

Financial Management

To be responsible for existing client P+L and be able to manage to STT shareholder goals

• Responsible for working with finance in the preparation of proposed deal and client financials in coordination with appropriate internal stakeholders and ensuring that the new business governance procedures are consistently followed
• Provide quarterly updates on the financial health of clients and own plans to remediate unprofitable clients
• Ensure that the product management function has reviewed all proposed services and has qualified the technical scope of any business opportunities

Risk Management Effectively Manage Risk By Ensuring

• Ensure all risk items are managed successfully to conclusion within agreed timelines (through ERG, ICAMs)
• Understand and adhere to State Street's Standard of Conduct at all times, including always acting with integrity, observing approved standards of market conduct, and performing professional duties with due skill, care and diligence
• Demonstrate commitment to AML risk excellence through relevant participation in meeting the firm’s “know your customer” due diligence requirements, including for periodic and event driven reviews
• Escalate proactively material issues and unusual activity that might have an impact on the management of financial crime risk on an ongoing basis, as well as at the time of client’s periodic and event driven reviews
• Maintain role-specific knowledge of the current anti-money laundering and financial crime risks and issues affecting your business through training and communications

Contact

Valery Balan

Talent Acquisition Officer

Location

20 Churchill Place, GB-E14 5HJ London