Associate, Client Success Manager (m|f|x) Frankfurt am Main

This role sits within Preqin, part of BlackRock’s Aladdin Client Business. Together, we are transforming how private markets data and technology power investment decisions globally.

Preqin Client Experience (CX), part of the Preqin Client Management organization within the Aladdin Client Business, is focused on maximizing product value and delivering an exceptional client experience. Our teams act as consultative domain experts - helping shape client workflows and driving adoption of Preqin’s solutions across their organizations.

We partner closely with Client Engagement, Product, Data, and the broader Aladdin ecosystem to deliver a cohesive, high‑quality experience that reflects BlackRock’s commitment to operational excellence, innovation, and client centricity.

Job Overview The Associate CSM role within CX plays a critical role in shaping how clients leverage Preqin’s data, insights, and products. This is a consultative expert position, responsible for advising clients on private markets datasets, supporting workflow optimization, and expanding Preqin’s footprint within their organizations.

You will build strong cross‑functional relationships, translate data and product expertise into actionable guidance, and proactively identify opportunities to enhance the client experience. In partnership with Client Engagement, you will help drive adoption, reduce friction, and ensure clients realize the full strategic value of Preqin’s solutions.

Tasks

• Build deep, consultative partnerships with client subject matter experts, super‑users, and key stakeholders - serving as a private markets data expert who shapes workflows, drives best‑practice adoption, and elevates Preqin’s strategic value across the organization.
• Partner with the Preqin Client Engagement team to deliver a seamless, coordinated client experience across onboarding, adoption, and renewal.
• Develop a sharp understanding of client objectives and align Preqin’s capabilities to support those business priorities.
• Master Preqin’s data and its application across client workflows and analytics, while building foundational expertise in eFront and Aladdin to support integrated private markets solutions.
• Identify upsell and cross-sell opportunities by partnering with Client Engagement and Sales to grow account value.
• Partner with Product, Data, and Engineering to resolve issues, escalate concerns, and incorporate the client voice into roadmap planning.
• Strengthen alignment across the Aladdin Client Business to ensure clients experience a cohesive, high‑quality support model post‑acquisition.
• Contribute to initiatives that reduce operational friction, streamline internal processes, and continuously improve the overall client experience.

Profile / Your qualification / Your personality

• Bring 3+ years of experience in Client Success, Account Management, or other client-facing roles within finance, SaaS, technology, or related industries.
• Demonstrate the ability to collaborate and take initiative in supporting peers.
• Possess a solutions-oriented mindset, viewing product and client-journey friction points as opportunities for improvement.
• Excel at building strong relationships, both internally and externally, with a collaborative and transparent approach.
• Promote open, honest communication and encourage cross-functional alignment.
• Thrive in entrepreneurial environments, showing resilience and agility when navigating ambiguity.
• Have full professional proficiency in German.
• Are based in Frankfurt, Germany.

That awaits you

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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Location

Bockenheimer Landstraße 2-4, DE-60306 Frankfurt am Main