Senior Product & Proposition Manager (m|f|x) London

Join us as a Senior Product and Proposition Manager - Current Accounts Engagement where you can help shape the future of banking. We’re looking for a dynamic and forward-thinking Senior Product & Proposition Manager to lead the first 90 days of the Barclays UK Current Account experience. This role is central to transforming how customers engage with us from day one — improving today’s welcome journey while designing a best‑in‑class, personalised onboarding experience for the future.

As the Senior Product & Proposition Manager, you will work closely with design, analytics, marketing, engineering and customer teams to deliver rapid enhancements and build a strategic roadmap that utilises modern technologies, data-driven personalisation, and service design. This is a unique opportunity to shape a journey that sets the tone for our long-term customer relationships — and to do so at scale.

Aufgaben

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Profil / Ihre Qualifikation / Ihre Persönlichkeit:

• Strong experience in product management, customer engagement, or proposition development.
• Proven ability to use data to identify opportunities, test solutions, and drive measurable outcomes.
• Demonstrated commercial acumen with a track record of delivering customer and business impact.
• Experience designing or executing impactful marketing campaigns.
• Ability to manage and inspire colleagues across a broad stakeholder set.
• Deep understanding of customer journeys and how to identify and resolve friction.
• Experience setting and driving strategy.
• Solid working knowledge of Excel and PowerPoint.

Some other highly valued skills may include:

• Experience working in transformation or digital modernisation programmes.
• Background in current accounts, banking, or financial services.
• Experience managing complex programmes that strengthen processes and control environments.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Kontakt

James Gray

Talent Acquisition Specialist

Standort

1 Churchill Place, GB-E14 5HP London